BPO (Business Process Outsourcing) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. The BPO industry in India last year had recorded a growth of 50% over the previous year and should do even better in future.

One of the most serious threats for BPO companies in India comes from the hidden cost of sub-standard infrastructure. Last and most critical is the scarcity of the appropriate skills gained through the education system, which is low on quality. This is a major limiting factor for the long-term growth of the industry.
BPO industry has been battling certain complex problems such as labour attrition, poor infrastructure and lack of data protection laws.

There are various services which are being offered by BPO industry. Some of them are:

Customer support services: This includes customers calling to check for information on products and services, customers calling to verify their account, reservation status etc.
Technical support services: This include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP.
Data Entry/Processing Services: This include data entry with highest accuracy, data entry for business transaction, data entry of Business Card, data entry from websites, data entry into required format etc.
Telemarketing Services: This includes calling to sell wireless services for a telecom provider, calling to retail households to sell new rate card for mobile service & to sell credit or debit cards etc.
Accounting Services: This includes all the services related to the accounts. Amount of the Account receivable and payable, all the financial statements are covered under this service.